I promised I would write this anonymously as the person doesn’t want people to know who he is. Earlier this week I was contacted about someone who had a question regarding whether or not Topps would stand by their products, even after a decade. He had a 1999 HD Topps card that had been autographed by Derek Jeter. The card was purchased in 2000 and placed in a safe deposit box at the bank.
He recently retrieved it wanting to sell it and here is what he found:
A very faded Jeter autograph. He first listed it on eBay but no one would buy it at $150, then he listed at $100 and again no buyers, he dropped it to $75, no buyers there. He then listed it at $59.99 and he got a buyer. I asked him if he had contacted Topps and they said no dice, they don’t replace cards after one year. I can understand that if it was torn or ripped or even sun faded, but after seeing the card, I know that it’s just a bad pen that was used for the signature.
When asked why they don’t stand by their products, they told him that they couldn’t be held responsible for how long the ink would remain on the card. After hearing that I was floored. What they are saying to customers is that if the ink fades, it’s your problem, thanks for your money. So how good do you feel about your mojo from the early 2000s now? Knowing there is a chance the ink will fade over time, does the idea of owning a disappearing Jeter autograph thrill you? Topps doesn’t care.
Upper Deck has seen the same issue with their Sweet Spot cards (see the blank autograph below). However I have heard that they do take care of their customers by issuing a card of equal value for your wiped clean card. I’m not an Upper Deck guy but I have to say at least I feel better about buying their products.
UPDATE: Topps is sending out product to help the guy out! Very nice of Topps to do that!
What is your take on the situation, should card companies stand by their products no matter what? Especially when it comes to autographs?